Help centre category

Domain

Domain names, DNS, DNSSEC and renewals.

Guide

DNSSEC support

Additional protection for DNS responses.

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Guide

Domain name renewals

Check automatic renewal.

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Guide

Manage DNS records through the Customer Panel

Manage A, AAAA, MX, CNAME and TXT records.

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Guide

Forward a domain name to another URL

Automatically redirect visitors.

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Guide

What is DNS propagation?

Why DNS changes are not immediately visible everywhere.

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Guide

What is an A record?

An A record links a host name to an IPv4 address.

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Guide

What is an AAAA record?

An AAAA record links a host name to an IPv6 address.

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Guide

What is a CNAME record?

A CNAME record points one host name to another host name.

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Guide

What is an MX record?

An MX record determines which mail server receives email for your domain.

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Guide

What is a TXT record?

A TXT record stores text information in DNS.

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Guide

What is an SPF record?

SPF identifies which servers may send email on behalf of your domain.

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Guide

What is a DKIM record?

DKIM publishes the key used to verify email signatures.

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Guide

What is a DMARC record?

DMARC determines how recipients handle failed SPF and DKIM checks.

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Guide

What is an NS record?

NS records identify the name servers that are authoritative for a DNS zone.

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Guide

What is a CAA record?

A CAA record determines which certificate authorities may issue SSL certificates.

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Guide

What is an SRV record?

An SRV record describes the location, port and priority of a network service.

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Guide

What is a PTR record?

A PTR record maps an IP address back to a host name.

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Guide

Add an A record through the customer panel

Learn how to configure an A record to point a website or subdomain to an IPv4 address.

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Guide

Add an AAAA record through the customer panel

Learn how to configure an AAAA record to point a website or subdomain to an IPv6 address.

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Guide

Add a CNAME record through the customer panel

Learn how to configure a CNAME record as an alias to another host name.

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Guide

Add an MX record through the customer panel

Learn how to configure an MX record to direct incoming email to a mail server.

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Guide

Add a TXT record through the customer panel

Learn how to configure a TXT record for verification or policy information.

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Guide

Add an SPF record through the customer panel

Learn how to configure a TXT record with authorised sending servers.

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Guide

Add a DKIM record through the customer panel

Learn how to configure a TXT record for email signature verification.

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Guide

Add a DMARC record through the customer panel

Learn how to configure a TXT record for email authentication reporting and policy.

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Guide

Add a CAA record through the customer panel

Learn how to configure a CAA record to restrict which certificate authority may issue certificates.

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Guide

Add an SRV record through the customer panel

Learn how to configure an SRV record to publish a network service.

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Guide

Add a wildcard DNS record

Learn how to configure an A or CNAME record to catch all non-existent subdomains.

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Guide

Point a subdomain to an external IP address

Learn how to configure an A or AAAA record to point a subdomain to another server.

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Guide

Why does DNS propagation take so long?

Resolvers temporarily retain DNS responses according to the TTL. As a result, a change may not be visible everywhere immediately.

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Guide

Website still points to the old IP address

An old DNS cache, local hosts file or proxy may still point to the previous address.

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Guide

Email does not work after a DNS change

Incorrect or duplicate MX, SPF, DKIM or DMARC records can cause email problems.

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Guide

Check an SPF record

Check that exactly one SPF policy exists and that it includes all legitimate sending servers.

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Guide

Check a DKIM record

Check the selector, host name and public key when DKIM validation fails.

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Guide

Check a DMARC record

Check that the record is located at _dmarc and contains a valid DMARC version and policy.

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