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Domain Names
 | Where can I purchase a domain from?
 | You can purchase your domain here the cost is $14.95
per year
Order Domain Name. Click on
our order page.
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| What settings should I use for my name servers?
| If you signed up for an account within the past
month or so, point the name servers for your domain to:
ns1.mosthosted.com
ns2.mosthosted.com
If you need the corresponding IP addresses they are
209.197.254.40
209.197.254.41
and for network solutions, our NIC handle is
RR17287
Older accounts can contact us directly to find the proper name server
information for their domain.
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| How long does it take for the domain name to work?
| It usually takes 1-2 days for the domain to transfer
once you update the name servers. If it takes longer than 3 days, please
contact us and we will try to find the problem. |
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FTP
Pre-Sales Questions
1.
Sign up for an account with us
2.
Upload your website to our servers and test
to make sure everything appears as it should
3.
Update the name servers with your domain
registrar to point to the ones we provide in your welcome email
4.
Wait a couple of days before canceling
your old hosting plan. It can take a couple of days for a domain to transfer
and it is best to leave some overlap to ensure there is no downtime.
If you follow these steps the transition will happen smoothly.
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Scripts
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Email
| How do I connect to my email
account?
| There are a couple of methods
for doing this.
 | The easiest is to log into
your control panel, click on "POP email accounts", and then click on the
autoconfig link next to the account you want to set up in Microsoft
Outlook or Outlook Express (assuming you use one of these email programs).
This will automatically set up the email for Outlook or Outlook Express.
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| If this doesn't work, you
will need to use the following settings.
POP3 server = mail.your_domain.com
SMTP server = mail.your_domain.com
You will need to authenticate in order to send mail through our SMTP
server. There is usually an option for this in the email client. You will
then need to enter your username and password again.
The username has two possibilities. If you are using the default account
with the username that you signed up with, you can just enter your
username. If you set up an extra email account, you will need to use
user@your_domain.com as the username. This prevents confusion if multiple
people try using the same user name.
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| Connecting to email accounts
using Netscape mail
| There is an issue with Netscape
regarding the use of the "@" symbol in the username. In order to log into
your email account with a username with an embedded "@" using Netscape, you
have to go into the user's profile directory for Netscape and edit the
"prefs.js" file. Add the following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue. |
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| Why have my POP email accounts
been deleted in cpanel?
| There's a bug in cpanel that
can occur on occasion. Sometimes when you change the domain password (the
main password for your cpanel account), cpanel goes and deletes any
additional POP email accounts you may have created. This occurs quite
rarely, but it's best to check if your email accounts are there after every
change you make to your domain password, just to be safe. |
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BILLING
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Why are all the payments for your
web hosting plans set up as reoccurring payments?
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We
don't currently set accounts to automatically terminate on a given future
date. The reason we have all of our payments set up as reoccurring payments
is so that when the next billing date nears, customers can decide if they
want to cancel their billing and have us terminate their webhosting account.
We've found that going ahead and terminating accounts without first
receiving confirmation from customers tends to create a lot of unintentional
account deletions, and frustrations. Therefore, we'd prefer to leave your
payment as reoccurring. When your next billing date comes along, if you
wish, you can then notify us that you wish to cancel your billing and your
webhosting account, and we'll do so right there and then. If you forget and
don't notice the charge on your credit card until later, that's OK. Just let
us know, and we'll cancel your account and refund that charge on your credit
card. |
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Documentation
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Miscellaneous
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How do
I control the default webpage for my domain and/or subdomain(s)?
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All
you need to do is create an empty text file called .htaccess in the folder
containing your desired default webpage. Then, your have to add the
following line to the .htaccess file:
DirectoryIndex something.xyz
where something.xyz is the filename of your desired default webpage. This
will be the webpage that loads up by default when someone accesses that
folder with their web browser. Each folder (including the /public_html
folder) can have its own .htaccess file. Since each subdomain has its own
folder, this means that the default webpage for your domain and each of your
subdomains can be easily specified. |
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